Contact & Helpdesk

Request a service, ask a question or open a helpdesk ticket.

Use this page to reach the TenderLink team for PRAZ registration, tender training, tender preparation, consultancy and general platform support. Your message routes into our helpdesk where it’s tracked until resolved.

Full name

Company / Organisation

Phone / WhatsApp

Email address

What do you need help with?

Tender reference (if applicable)

Briefly describe your request

We’ll reply via email or WhatsApp with a reference number.

Other ways to reach us

If you prefer, you can use the following channels to contact TenderLink.

Email: support@tenderlink.co.zw
WhatsApp: +263 XX XXX XXXX
Phone: +263 XX XXX XXXX
Business hours: Mon–Fri · 08:00–17:00 (Harare time)

Typical requests we handle

PRAZ registration and category selection questions.
Help interpreting a specific tender document.
Support pulling together documents for a large bid.
Assistance with login, billing or subscription.
Vendor number registration.
eGP navigation training and guidance.
NGO bidding support and guidance.
Company registration & secretarial services.

🧰 All service requests are logged so you can refer back later.

Service-level expectations

We understand that tender timelines are tight. Where possible, we prioritise requests linked to tenders that are closing soon and clearly state what we can realistically deliver before the deadline.

General enquiries: usually within 1–2 business days.
Tender-linked requests: we’ll confirm if we can assist before you commit.
Ongoing consultancy: handled via pre-agreed communication channels.

For urgent tender support, please include the tender reference and closing date in your request.